Support¶
Reach us¶
| Channel | Use for |
|---|---|
| info@altimate.ai | Sales, billing, account & onboarding questions. |
| support@altimate.ai | Bug reports, install issues, "auto tune isn't working on my warehouse." Include the warehouse name and the time window you're asking about. |
| Snowflake Marketplace listing | Marketplace-side issues: listing not visible in a region, trial period questions. |
Support access¶
Support access lets Altimate support run a diagnostic check inside your app instead of asking you to run commands and paste output. It is off by default, and every check is logged in your account.
What a check can see
Diagnostic statements run with the permissions the app already has and nothing more. That means Snowflake's own metadata views in the SNOWFLAKE database, such as ACCOUNT_USAGE for warehouse and cost history, plus the app's own objects. Your databases, schemas, and tables are not reachable, and no new access is granted or requested.
Turn it on¶
Run both steps as ACCOUNTADMIN.
Step 1. Find your app's name.
Each installed app is one row. Find the Altimate one and copy its name. Unless you renamed it at install, that is ALTIMATE_LITE_FOR_AI_AND_WAREHOUSE_COST_OPTIMIZATION. The source column shows the listing or package it came from, and version / patch show which build you are on.
Step 2. Grant permission, using the name from step 1.
ALTER APPLICATION ALTIMATE_LITE_FOR_AI_AND_WAREHOUSE_COST_OPTIMIZATION
SET AUTHORIZE_RESTRICTED_PROVIDER_REMOTE_OPERATIONS_UNTIL = 'INDEFINITE';
Let your support contact know once it is done.
Turn it off¶
ALTER APPLICATION ALTIMATE_LITE_FOR_AI_AND_WAREHOUSE_COST_OPTIMIZATION
SET AUTHORIZE_RESTRICTED_PROVIDER_REMOTE_OPERATIONS_UNTIL = 'NEVER';
New requests are blocked immediately. A request already running may finish.
A common pattern is to switch it on when you open a ticket and off once it is closed. Both commands are safe to run as often as you like.
Snowflake documentation¶
- Remote app operations — the consumer guide for the permission you are granting.
- ALTER APPLICATION — command reference.
- SHOW APPLICATIONS — listing the apps installed in your account.
- ACCOUNT_USAGE views — the metadata views a check can read.
- Event tables — where the record of each check is written.
- About the Snowflake Native App Framework — background on how apps run in your account.
Questions? Reach out to us at support@altimate.ai